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We were born and work to create the future we want to see.

We are a leading Digital Customer Experience service company in Latin America. Apex America emerged out of the dream of two entrepreneurs from Córdoba, who wished to create a technological pole in their city.

Today, we are more than 5400 associates strategically located in Latin America to offer international quality services to our customers. We are a company with high global standards looking for the personal and professional development of our associates.

Since our inception in the year 2003, we understood the importance of working as strategic partners of our customers and today, we provide more than 30 global companies with innovative Digital Customer Experience solutions.

The key factors in our services differentiate us: flexibility, closeness, response time and action.

We are innovative and work finding new tools to support and help grow our strategic partners’ business.

Our operative centers’ network is strategically located in Latin America to meet our customers’ needs and the 91% of our strategic partners recommend us.

We build our history day by day.

Our history

We created a professional and personal fulfilment space for everyone in Apex America, where commitment, respect, and becoming the #1 for our customers are our guiding values.

Phase 1

Contact

Channel migration and outsourcing for cost reduction.

Phase 2

Multi-channel

New channels added to the customer experience process.

Phase 3

Omni-channel

Uninterrupted customer experience in every channel. Customized customer care processes oriented to the overall experience, with the use of digital analysis and automated contact technologies.

Phase 1

Contact

Channel migration and outsourcing for cost reduction.

Phase 2

Multi-channel

New channels added to the customer experience process.

Fase 3

Omnicanalidad

La experiencia del cliente es sin interrupciones en todos los canales. Procesos de atención al cliente personalizados que se centran en la experiencia general, con el uso de análisis digitales y tecnologías de contacto automatizado

  • 2003

    We began operations in Córdoba (Argentina), with two service centers focused on customer care offshore service outsourcing for big firms.

  • 2005

    We started working from the third operational center in Rosario, Santa Fe (Argentina).

  • 2006

    Sykes Enterprises Inc. acquires Apex America and we started to work mainly for United States, Spain and the Argentinian market.

  • 2010

    We returned to the hands of our founders, taking up our original path, reaffirming our founding values and vision.

  • 2011

    We consolidated our regional expansion strategy in Argentina and added the service center in Asuncion (Paraguay). We were able to work with 8 customers and 3,200 associates.

  • 2012

    We strengthened our regional expansion strategy opening the operational center in San Pedro Sula (Honduras) to offer services to the American market from Central America. Opening of the third operational site in Resistencia (Argentina).

  • 2013

    Continuing with the expansion plans in Latin America, we opened our offices in Santiago (Chile) to develop the local market.

  • 2014

    We opened a new market: Brazil. We strategically connected the Americas in a worldwide business area. San Pablo is added to our operational centers.

  • 2015

    Two new operational centers are opened in Talca (Chile) and El Salvador confirming our presence in Central America, and we achieved an 89% NPS.

  • 2016

    We were recognized in Latin America for the best innovation and leadership practices applying our proprietary models, and we achieved a 92% NPS.

  • 2017

    We launched Alfred CX, our first hybrid system combining an artificial intelligence platform with the personalized support experience of an agent for the digital customer experience management. We exceeded the 5,400 associates in 11 sites in Latin America.

  • 2018

    We are strategic partners of more than 30 global customers, with whom we work to add value to our customers’ experience.

  • 2003
  • 2005
  • 2006
  • 2010
  • 2011
  • 2012
  • 2013
  • 2014
  • 2015
  • 2016
  • 2017
  • 2018

Innovation management proprietary model

We define our own way of creating value for our customers with solid and flexible processes that guarantee a customized experience for each one.

Innovation

Innovation management proprietary model

Santiago Luque Colombes Innovation Director.

The innovation proprietary model allows us to rapidly design and implement high added value solutions to our customers.

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Stability

IT and Infrastructure Proprietary Model

José Antunez Technology and Infrastructure Director.

IT proprietary model was designed with 2 basic principles in mind: Stability and Efficiency. The Operational Excellence allows us to achieve these goals so our customers can enjoy said advantages.

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Commitment

Human Resources Management Proprietary Model

Natalia CascardoHuman Resources Director

The rationale behind the Human Resources Management model aims at ensuring full satisfaction of our associates.

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Sustainability

Sustainable Management, and Social Responsibility and Sustainability (SRS) Proprietary Model

Natalia Marzo Social Responsibility and Sustainability and Corporate Identity Manager

The mission in Apex is to create a team of people who would like to leave the world a better place than we found it, and our sustainability model implements that mission.

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Excellence

Operational Management Proprietary Model

María del Mar Fernandez Oliver Operational Excellence Director

Our Excellence Proprietary Model aims at making Organizational Values real through operational processes that connect the top management with every other organization member, and all these with our customers.

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Flexibility

Planning Management Proprietary Model

Carlos Piaggio Operational Management Control Manager

Our planning proprietary model is based on flexibility. It aims at creating a planning environment that allows us to adapt to our partners’ business needs.

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