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02 de junio 2018 - News

Alfred cx.

Alfred CX el servicio de Apex que combina la atención personalizada con la inteligencia artificial, tiene su lugar en el suplemento especial del diario financiero de Chile.

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02 de junio 2018 - News

El cliente de mi cliente

Con la consolidación de los nuevos objetivos del Customer Experience, nos enfrentamos a un cambio en el modelo de negocios de las empresas B2B. ¿En qué consiste?

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The essence of Apex America

Innovation

In Apex, we make up an entrepreneurial ecosystem which generates an inner network of entrepreneurial leaders who can drive missions connected to our innovation strategy forward.

From the Innovation area, the instances created provide the context for these leaders to emerge naturally. The aim of the missions is to create new services with high added value based on key technology which generate more and better sources of employment.

What is the BA Camp?

BA Camp is the space where Apex innovative community gathers each month to learn new tendencies and get inspired with them, propose ideas, and share best practices. It’s an open and voluntary community for the whole company.

Here and Now

Innovation cycles

The innovation cycle is the solution-developing model which gives answers to the problems or opportunities of our customers.

It is based on world class practices as lean, design thinking and design sprint, where technology, collective creativity, prototypes, and end user validation are kept to obtain value propositions.

event

Speech Analytics Sprint Cycle

01/04

Orfeo Suites Hotel

Three full-time Innovation days under the Design Sprint methodology to develop a new Quality Analysis service with the Speech Analytics technology.

Workforce Exploration

16 al 27/04

Dino Office Site

We explore all processes and characters involved in our Workforce area to analyze the aspects where we can innovate through digitalization.

Bacamp

18/04

Terrace Bar in Entre Rios 11 Site

Three full-time Innovation days under the Design Sprint methodology to develop a new Quality Analysis service with the Speech Analytics technology.

Workforce Solution Definition

02 al 04/05

Dino Office Site

Multidisciplinary innovation days to create digital solutions to the Workforce processes in Apex.

Bacamp

16/05

Bar Terraza ER11

Monthly meeting open to all associates in Apex where we get inspired through talks and presentations in topics like Innovation, Technology, Future and Creativity.

Incentive Exploration

21 al 01/06

Dino Office Site

We explore all processes and characters involved in our Incentive creation to analyze the aspects on which we can innovate through digitalization.

Incentive Innovation Cycle

11 al 22/06

Dino Office Site

Multidisciplinary innovation days to create digital solutions to the Incentive processes in Apex.

Bacamp

13/06

Terrace Bar in Entre Rios 11 Site

Monthly meeting open to all associates in Apex where we get inspired through talks and presentations in topics like Innovation, Technology, Future and Creativity.

Sprint CVR Cycle

09 al 13/07

Dino Office Site

Multidisciplinary innovation days through Design Sprint methodology to create digital solutions to CVR processes in Apex.

Bacamp

18/07

Terrace Bar in Entre Rios 11 Site

Monthly meeting open to all associates in Apex where we get inspired through talks and presentations in topics like Innovation, Technology, Future and Creativity.

Solutions and products created

Drapper

Recommendation Engine based on Big Data + AI which enables the creation of personalized Up & Cross Sell offers to increase sales conversion rates.

RPA (Robotic process automation)

Iterative processes automation engine for SMART BACK OFFICE services

RQA (Robotic quality automation)

QA automation module based on speech analytics + Workflow – in process

CVR (Cognitive voice response)

Motor basado en AI, especializado en resolver intenciones específicas de VOZ – en desarrollo

Dive 2.0

Social media management with commercial leads identification capacity

Turbo Charge

Plataforma de capacitación vivencial y interactiva Alfred: Motor de AI especializado en CX para atención chat y voz.

Alfred CX

Motor de AI especializado en CX para atención chat y voz.

Mentors and collaborators

Ceferino Lascano

Hernan Virgolini

Consuelo Chasseing

Ignacio Ghiorzi

Ricardo Bernini

Sergio Cusmai

Ariel Díaz

Leaving the world a better place than we found it

SRS and Sustainable Management

We are a transparent company and we take our responsible role in society.

This model brings together the processes which aim at leaving the world a better place than we found it as Apex’s mission describes. Its goals are to guarantee the transparency of all the activities in the company and the sustainability of our good practices, promoting positive behavior in the communities in which we operate.

With a unique and innovative model, focused on the internal development of social leaders, we multiply the impact on society while training our collaborators.

We are community

That’s how we do SRS

That’s how we do SRS

The launching of the Social Leaders program is coming. Each year, our associates take part in this professional development program and lead social impact voluntary projects. Our mission is to leave the world a better place than we found it, and this program gathers those who want to do it by betting on social transformation. Recall the 2017 launching!

Un Sol para los chicos (A Sun for Children)

Unicef awarded us as Outstanding Team 2017. For the second year in a row, we collaborated through Apex with Un Sol para los chicos (A Sun for Children), collecting more than 9 million pesos for Unicef in an event which gathered together more than 500 volunteers. We had fun, collaborated and stood out as a team once more

We have lactation rooms!

We have lactation rooms!

Aiming at extending this project to each of our operational centers and aware that almost 70% of our associates are women, we opened lactation rooms in two buildings in Córdoba which offer a comfortable, safe, unique and hygienic space so that our breastfeeding mothers can pump their breast milk and store it properly.

Food Bank Donation

Food Bank Donation

Among all, we collected 180 kg of product which we donated to the food bank so as to be given to the people affected by the flooding in northern Argentina. The solidarity of our associates made it possible!

event

Lanzamiento RSyS 2018

01/04

Llegamos a todos nuestros colaboradores para contarles sobre la oportunidad de ser Lideres Sociales.

01/05

Feria de proyectos

01/06

Mostramos a todos nuestros colaboradores en que proyectos voluntarios estaran participando nuestros lideres para que se sumen a sus iniciativas solidarias

Capacitacion superadora

01/07

Brindamos la segunda capacitacion sobre temas de liderazgo, motivacion y comunicación, ofreciendo nuevas herramientas que los acerquen mas a la concresion de sus objetivos.

Eventos solidarios Acordonarse

01 al 31/10

Llegamos a cada ciudad en la que estamos con un evento solidario, sustentable, familiar y saludable, en donde el 100% de lo recaudado va a nuestros proyectos solidarios

Reconocimiento a lideres sociales

01/11

Reconocemos a nuestros lideres sociales por su compromiso, su dedicacion y por habernos enorgullecido con sus acciones a lo largo del año

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Annual reports

In Apex, we develop our reports to show our impact and our results on the community.

Our projects

Here you can learn more about all of our solidarity projects and you can connect with their leaders and volunteers.

3° Tiempo, 3° Edad

Abrazarse Más

Abrazo de oso

After Apex

Aires de amor

Alimentación Saludable

Amor y Risas

Ayuda Urbana

Campeones de la Salud

Caritas

Compartiendo Con Vos

Conectando El Alma

ConSentimiento

Cuarto Veguante

Dame Otra Vida

Dame Una Pata

Dejando Huellas

Dibujando Sonrisas

Dulce Sonrisas

Encontrarse

Estar

Falando Ando

Final Feliz

En Sol

Folk Honduras

GEA

Hablo English

Haciendo Lugar

Hoy por ti, mañana por mi

Juntando Sonrisas

Kermés Deportiva

La Manada

Libros Libres

Mujeres Sanas

Olé

Papelitos de Colores

Por y Para Los Chicos

Prevención de violencias en las relaciones afectivas

Reciclando Huellitas

ReContenerse

Refugio de Amor

Runex

Safari!

Semillero de Amor

Sempre Adiante

SonRisas

Sorrisólogos

Sumar

Team Tea

Todo Se Transforma

Tribu Creativa

Tu Primer Empleo

Tu vida importa, la de ellos también

Ubuntu

Un Granito de Amor

Un Pasaje Para Ayudar

Un Rato Con Vos

Una Mano Para AYSAND

Varieté

Find out what is happening
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/ApexAmerica

Así celebramos el #DiaDeLaTradición . 📷 @marivelardes @imoralesmza @solcis.m

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/ApexAmerica

Finalizamos un nuevo Ciclo de Innovación enfocados en nuevos servicios de #CustomerExperience . Con el objetivo de seguir innovando para transformar el #CX de nuestros clientes, exploramos y diseñamos un nuevo servicio para nuestros clientes. Ya les contaremos mas novedades! 😎 https://t.co/0aiDBrjBmq

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