We were born to create the future we want to see.

We are a leading Digital Customer Experience service company in Latin America.

¿En que puedo ayudarte?

Alfred

Alfred CX

Customized assistance and Artificial Intelligence applied to Digital Customer Experience.

We created a hybrid tool where we connect our customized assistance capacity with Artificial Intelligence and Machine Learning to offer a new customer care experience in digital channels.

Nós

Nossa visão

Então criamos e trabalhamos para o futuro que queremos viver

Conoce mas

Innovation

7th Innovation Cycle

This was our last innovation cycle, where we worked on Agent Operational Performance. Find the results here!

LEARN MORE

Apex Community

D day 2017

We shared a training day and learnt which is the mission in Apex for the next years.

Apex Community

Sense_a apex night 2018

It is time to reconnect with our Apex sense and bring back for a moment everything that happened in our end of year party.

Nós
Innovation
Apex Community
Apex Community

Nós

Nossa visão

Então criamos e trabalhamos para o futuro que queremos viver

Conoce mas

Innovation

7th Innovation Cycle

This was our last innovation cycle, where we worked on Agent Operational Performance. Find the results here!

LEARN MORE

Apex Community

D day 2017

We shared a training day and learnt which is the mission in Apex for the next years.

Apex Community

Sense_a apex night 2018

It is time to reconnect with our Apex sense and bring back for a moment everything that happened in our end of year party.

Our results

Real value is developed.

Our culture adapts to the needs and processes of each customer. We like challenges and we are always looking for new options to support and help grow our strategic partners’ business. This is our difference.

HOW WE WORK

NPS

The last survey cycle results showed that 9 out of 10 customers choose and recommend us.

Mariano Bonfini, New Business Manager - Fibercorp

We are strategic partners. Our relationship goes beyond simple transactions between a customer and a provider, and it shows closeness, transparency and resolution.

NPS

The last survey cycle results showed that 9 out of 10 customers choose and recommend us.

Mariano Bonfini, New Business Manager - Fibercorp

We are strategic partners. Our relationship goes beyond simple transactions between a customer and a provider, and it shows closeness, transparency and resolution.

GLOBAL BRANDS

Of our customer portfolio are global brands.

Food and drinks

In Apex, there is always much willingness to manage unscheduled events.

GLOBAL BRANDS

Of our customer portfolio are global brands.

Food and drinks

In Apex, there is always much willingness to manage unscheduled events.

GREAT PLACE TO WORK

7 out of 10 associates choose us as an excellent place to work.

Claudio Alarcón - Customer Care Representative

In Apex, the organizational atmosphere and commitment towards its associates is something that makes me feel proud of working for this company.

GREAT PLACE TO WORK

7 out of 10 associates choose us as an excellent place to work.

Claudio Alarcón - Customer Care Representative

In Apex, the organizational atmosphere and commitment towards its associates is something that makes me feel proud of working for this company.

CUSTOMER ROTATION

Our customers recommend us and we achieved the industry’s lowest attrition rates.

Telecommunications industry

We are very satisfied with APEX since it has the ability to support us in urgent and important matters, as well as more subtle ones.

CUSTOMER ROTATION

Nuestros clientes nos recomiendan y logramos los promedios de Attrition más bajos de la industria

Telecommunications industry

We are very satisfied with APEX since it has the ability to support us in urgent and important matters, as well as more subtle ones.

Customer Experience Services and BPO for Global Companies

ABOUT US
    • Opening Date: 2011
    • Description of the City: It is the capital city and the most populated city in the Republic of Paraguay, as well as one of the best cities to invest in service businesses in Latin America.
    • Number of Students:71,000 university students enrolled in the 3 universities in Asunción.
    • Site Description: We are located on the top floor of a Service Contact Center building.
    • Full Operational Capacity: 20 seats
    • Languages: Spanish
    • Services Offered: Customer Service
    • Technical Infrastructure/Connectivity/Telecommunications: Centralized Data Center with all the security measures, Network Infrastructure over Cisco System. VMWare Servers Virtualization Platform, Redundant Fiber Optic last mile on site.
    • Fecha de Apertura: 2012
    • Description of the City: It is the second most populated city in Honduras and the most important industrial area of the country. More than 20 industrial sectors generate a high percentage of the population income. Number of Students: 40,000 students enrolled in the University.
    • Number of Students: 40,000 students enrolled in the University.
    • Site Description: Apex is located on the 7th floor of the tower with a total area of 300 m2
    • Full Operational Capacity: 30 seats
    • Languages: English / Spanish
    • Services Offered: Customer Care, Community Management
    • Technical Infrastructure/Connectivity/Telecommunications: Data Center outsourced within the complex to Cable y Wireless. Network Infrastructure over Cisco System, VMWare Servers Virtualization Platform, Redundant Fiber Optic last mile on site.
    • Opening Date: 2014
    • Description of the City: Santiago is regularly positioned as a leading city in Latin America considering different social, economic and environmental factors. Chilean capital city es the second most competitive city in Latin America.
    • Number of Students: More than 660,000 students attend universities in Santiago.
    • Site Description: Two-storey building where Apex is set on the second floor.
    • Full Operational Capacity: 25 seats
    • Languages: Spanish
    • Services Offered: Centralized Data Center with all the security measures, Network Infrastructure over Cisco System, VMWare Servers Virtualization Platform, Redundant Fiber Optic last mile on site.
    • Opening Date: 2014
    • Description of the City:Talca is the twelfth most populated city in Chile and the most populated city in Maule with a population of 220,000 inhabitants. The city is an important trade and service center.
    • Number of Students: The Universidad de Talca has around 10,000 students enrolled.
    • Site Description: 2 buildings with a total area of 1,600 m2.
    • Full Operational Capacity: 327 seats
    • Languages: Spanish
    • Services Offered: Customer Care, Community Management, Backoffice
    • Technical Infrastructure/Connectivity/Telecommunications: Centralized Data Center with all the security measures, Network Infrastructure over Cisco System, VMWare Servers Virtualization Platform, Redundant Fiber Optic last mile on site.
    • Opening Date: 2015
    • Description of the City: The biggest city in South America and the major financial center in Brazil. The best city for doing business in Latin America.
    • Number of Students: The Universidad de São Paulo is one of the largest higher education institutions in Latin America, with 75,000 enrolled students.
    • Site Description: Two-storey office building. Covered area of 320 m2
    • Full Operational Capacity: 105 seats
    • Languages: Portuguese
    • Services Offered: Customer Care, Community Management
    • Technical Infrastructure/Connectivity/Telecommunications: Centralized Data Center with all the security measures, Network Infrastructure over Cisco System. VMWare Servers Virtualization Platform, Redundant Fiber Optic last mile on site.
    • Opening Date: 2003
    • Description of the City: Located at the heart of the country. It is the second most populated city in the country. Córdoba represents an important cultural, economic, educational and financial center of the region.
    • Number of Students: The Universidad Nacional de Córdoba is one of the most important universities in Latin America, with approximately 115,000 students enrolled.
    • Site Description: 3 buildings with a total area of 10,300 m2.
    • Full Operational Capacity: 2190 seats
    • Languages: Spanish
    • Services Offered: Customer Care, Technical Support, Community Management, Backoffice
    • Technical Infrastructure/Connectivity/Telecommunications: Centralized Data Center with all the security measures, Network Infrastructure over Cisco System, VMWare Servers Virtualization Platform, Redundant Fiber Optic last mile on site.
    • Opening Date: 2012
    • Description of the City:  Resistencia is the second most populated city of the northeast of Argentina. It stands out as a communication hub since its privileged location and access (rail, airport, road and waterway) make it an ideal location as distribution and transfer centers for the whole northeast region of the country.
    • Number of Students: The Universidad Nacional del Nordeste provides education to more than 50,000 students per year.
    • Site Description: 2 buildings with a total area of 3500 m2.
    • Full Operational Capacity: 825 seats
    • Languages: Spanish
    • Services Offered:  Customer Care, Technical Support, Community Management, Backoffice
    • Technical Infrastructure/Connectivity/Telecommunications: Centralized Data Center with all the security measures, Network Infrastructure over Cisco System, VMWare Servers Virtualization Platform, Redundant Fiber Optic last mile on site.
    • Opening Date: 2005
    • Description of the City: The third most important city in Argentina. Educational and cultural center. It also has important museums and libraries, and its tourist infrastructure includes architectural circuits, tours, boulevards and parks.
    • Number of Students: More than 80,000 students per year at the Universidad Nacional de Rosario.
    • Site Description: Single-storey building with 360 m2. Security Guard, CCTV and Access Control.
    • Full Operational Capacity: 56 seats
    • Languages: Spanish
    • Services Offered: Customer Care, Technical Support.
    • Technical Infrastructure/Connectivity/Telecommunications: Centralized Data Center with all the security measures, Network Infrastructure over Cisco System, VMWare Servers Virtualization Platform, Redundant Fiber Optic last mile on site.